WARNING - VERY IMPORTANT NOTICE - PLEASE READ:
After updating your OBi to this release you may not downgrade your OBi to any release below 1-3-0.
Enhancements & Fixes in Maintenance Release 1.3.0(2586):
Fixed AA callback issue where the caller, after connecting to the AA, then pressing one, cannot ring the phone.
Enhancements & Fixes in Maintenance Release 1.3.0(2575):
Version 1.3 highlights:
- Paging Mode Support
- Star Codes for Blind Transfer (*98) and Barge-In (*96)
- Record up to 8 different customized AA prompts from the OBi PHONE Port.
- Upload / download of a package of user-recorded AA prompts via the OBi web browser interface.
- Call recording from the Call Status web page (PHONE port calls only):
- Record and Stop Record button will be shown next to the call (Firefox Only).
- Recording saved as an au file.
- Allow Caller-id spoofing for calls bridged via OBiTALK service. But use the obi number for circle-of-trust authentication.
- Support for blind transfer via star-code. Default star-code is *98
- All InboundCallRoute and OutboundCallRoute syntax will take a ";d=[delay-in-seconds]" parameter after the number to call from the specified trunk, and to insert a delay before the trunk makes the call. For example, SP1(18002211212;d=3) tells the OBi to call the number from SP1 after a 3-second delay.
- Support for options to insert Proxy-Require and Accept-Language headers in outbound INVITE, SUBSCRIBE, and REGISTER requests. Contents are configurable under ITSP Profile A/B - SIP section.
- Support configurable value of Max-Forwards header; option under ITSP Profile A/B - SIP section (Default: 70).
- Support for SIP over TCP/TLS.
- SRTP (S-Descriptor Authentication)
List of the 8 prompts that are replaceable with a user derived recording:
- Welcome (to OBi Attendant) (optional)
- Main Menu (optional)
- Selection Menu – Press 1 to …, Press 2 to …
- Enter PIN (optional if PIN not used)
- Invalid PIN (optional if PIN not used)
- Enter Number (followed by the # key)
- Please Wait (while your call is being connected)
- Goodbye (optional)
- Other Post Dialing Announcements, following SIT tone, are not replaceable.
Prompts can be uploaded to the OBi device as a single prompt file using the device web page:
User records the prompts one-by-one using their favorite tool.
They will store each prompt as a standard wave file using 16-bit uncompressed PCM, mono, 16kHz sample rate.
Obihai provides a tool to create the upload file from the wave files.
The OBi web page has a “browse” button to locate the file and upload to the OBi.
User MUST reboot after the prompt file uploads successfully.
Each prompt can also be recorded from the PHONE port.
Prompts will take effect after a reboot (automatically when hang up).
1.3 FAQ:
Q. How do I to record user prompts on my OBi device?
A. There are 10 slots for User Recordable Prompts
- The maximum length for each user prompt is 60s
- Total space available for all user prompts is 122s
- User Prompts are referenced in AA Prompts configuration with the notations %USER1%, %USER2%, … %USER10%
- Prompts are recorded via PHONE Port IVR main menu 0 (that is, dial * * * 0), and enter option 1001#
for %USER1% prompt, 1002# for %USER2% prompt, and so on, up to 1010#.
When you are prompted to enter “value” when recording prompt, press any digit 0-9 to start recording. When you’re done, press #
o Tips: Leave at least 1s of space at the end before hitting # to avoid the ending being truncated.
o Afterwards, you can review your recording, and save it permanently if you are satisfied with it. Otherwise you can record again
o After you have saved a recorded prompt, you can proceed to record a different one. When you hang up, the OBi device will reboot automatically so that the new prompts can take effect
- Each user prompt has two status parameters shown at the top under the Auto Attendant page:
o Description – A short text description of what to the prompt contains; limited to 80 characters. User can edit the description on the device web page. The description is stored as part of the prompt data and can be backed up and restored along with the prompt data. After you have recorded one more new prompts, you should go to this page to modify the descriptions and save them with the new prompts
o Length – The duration of the prompt in milliseconds
o The page also shows (at the bottom of the section) how much total space has been used and total available space remaining
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Q. How do I use the recorded prompts for my OBi device's AA1 - Auto Attendant 1?
A. AA1 has the following programmable prompt parameters with default factory provided contents:
o Welcome – Default = “Welcome to OBi Attendant”
o MenuTitle – Default = “Main Menu”
o Menu – Default = “Press 1 to continue this call, Press 2 to make a new call, Press 3 to enter a callback number”, repeated 3 times
o EnterNumber – Default = “Enter number followed by # key”
o EnterPin – Default = “Enter PIN”
o InvalidPin – Default = “Invalid PIN”
o PleaseWait – Default = “Please wait while your call is being connected”
o Bye – Default = “Thank you for choosing OBiHAI. Goodbye”
- The default contents are played if the prompt parameter is blank
- To play your own recorded prompts, you enter one or more user prompts (separated by comma), such as: %USER1%, %USER2%. OBi will play the user prompts one by one in the order the user prompts are listed in the parameter
- Each user prompt in the list takes an optional “r=[start][-end]” parameter to specify the range of the recorded prompt to play; unit is in milliseconds. For example:
o %USER3%;r=1000 (starts playing at the 1000 ms mark to the end)
o %USER5%;r=-2500 (starts from beginning to the 2500 ms mark)
o %USER6%;r=1300-3720 (starts from the 1300 ms mark to the 3720 ms mark)
o %USER5%;r=3200-1200 (does not play anything since end < start)
o
- To insert additional silence period while playing the prompts, you can add one more “&pause(<length>)” where length is the duration of the pause in seconds. For example:
o %USER1%;r=1200,&pause(2),%USER2%,&pause(3)
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Q. How do I share my AA prompts with others?
A. You can backup your recorded prompts as a single file and restore it on any other OBi running version 1.3 or later release:
- To backup the recorded prompts from the device web page:
o Device Web page – System Management – Device Update - Backup AA User Prompts
o Click Backup to save to your PC
- To restore the saved prompt file back to an OBi (v1.3), do it the same way as if you are upgrading the OBi firmware from the device browser and provide the path to the prompt backup file. The OBi can tell from the file header that you are trying to update the user prompts. WARNING: All the existing user prompts will be overwritten by the restored file, even if it does not include all the prompts. There is no “merge” function at the moment when restoring a prompt file. |
發表於 2011-10-8 10:08
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